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Management Policy
Shipping Protection Ship Services specializes in providing agency services for vessels of any type, including crew changes, clearance and delivery of spare parts on board, medical assistance to crew members, assistance with necessary repairs including diving services, reception and delivery of parcels, delivery of Cash to Master, among many other services. With operations in Brazil, Colombia, and Panama, as well as most of Latin America, the company establishes its Management Policy, committing to the adequacy and maintenance of management practices, dedicating itself to:
Excellence in Service
Continuously exceed the expectations and needs of our clients and other stakeholders, ensuring the delivery of high-quality products and services.
Continuous Improvement
Invest in the continuous evolution of our processes, products, and services, aiming not only to meet but to anticipate market needs.
Quality Culture
Foster an organisational culture that values quality through the development, training, and engagement of all employees.
Work Environment
Promote and maintain a pleasant, clean, and organised work environment, contributing to the well-being and efficiency of the team.
Regulations and Standards
Strictly comply with all applicable regulatory and statutory requirements in our field of operation.
Solid Partnerships
Build and maintain long-lasting and beneficial relationships with all our business partners, including suppliers and collaborators.
Feedback and Monitoring
Establish effective mechanisms for monitoring and critically analysing our performance, incorporating client feedback and benchmarking against relevant competitors for continuous improvement.
Through these principles, we ensure our commitment not only to the quality of the products and services offered but also to operational excellence and the sustainability of our business. We are dedicated to maintaining and enhancing our Quality Management practices to ensure continuous results and the satisfaction of all involved.
